Refund Policy

1. Scope

This policy applies to paid offerings on the Rhiz website and paid experiences, including eligible subscriptions and scoped purchases, unless a separate written agreement says otherwise. It works together with our Terms of Service.

The first-30-days refund in section 2 applies only when the checkout page, purchase confirmation, receipt, or signed proposal you accepted explicitly includes that promise. Page Plus, Super Site, Workflow Scope, and legacy subscriptions are not covered solely because of the offer name. One-time build or setup amounts are covered only when the accepted terms say so. Other purchases follow the rules published at checkout or on the receipt. If you are unsure which policy applies, email rhiz@agentmail.to with your Stripe receipt.

2. Purchases with a first-30-days refund promise

When the accepted terms for a purchase explicitly include the first-30-days refund promise, this is the promise that applies:

When checkout includes our 30-day refund promise, try the purchased product loop in good faith. If it does not deliver value in those 30 days, we refund the covered amount.

What completion means

Use Rhiz and try the purchased product loop in good faith during your first 30 days.

What value means

If you try the purchased product loop in good faith and tell us it did not deliver value to you, we refund the amount those accepted terms cover, to the original payment method when possible.

This is not a substitute for chargebacks. If you file a dispute with your bank while a refund request is open, we may pause or deny duplicate recovery.

3. How to request

Email rhiz@agentmail.to from the same address you use for your Rhiz account, within 30 days of purchase. Include:

• Your full name
• The email used at Stripe checkout
• Approximate purchase date
• A short note that you tried the purchased product loop and are requesting the published refund

We aim to confirm eligibility within ten business days and process approved refunds within ten business days after that. Timing can depend on your bank or card network.

4. Other purchases

Site builds, workflow setup, managed support, and other scoped purchases may carry their own refund terms. The terms shown at checkout or in the signed proposal govern those purchases. If you are unsure which policy applies to your receipt, email rhiz@agentmail.to with your Stripe receipt.

5. What we do not refund

• Requests outside the published refund window
• Separate add-on purchases unless those add-ons carry their own published guarantee
• Violations of the Terms of Service that led us to revoke access

6. Contact

Questions about this policy: rhiz@agentmail.to. Pricing and summary copy also live on /pricing.